Your experience with us is our number one priority. From start to finish, we want to ensure serving you the best we can. We want you to feel the excitement & joy when you receive your order in the mail. For some reason that’s not the case, we’ll do everything humanly & machinely possible to resolve the issue.
Most of our products have a 30-day return policy, all unused products in their original packaging can be exchanged or returned for a full refund, no questions asked. Custom and Made to Order products cannot be returned, unless they are damaged or defective upon arrival. We regret that we cannot reimburse you for the cost of shipping unless products are damaged or defective upon arrival. Certain products may eligible for free return shipping within US.
If your order arrives damaged, please send us a photo of the damage by email to firstname.lastname@example.org within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hours period, we may not be able to honor your claim. Free return shipping on all damaged orders.
As we work with different makers across the country and the world, some of them may have different return policy; all details will be listed clearly in the additional information section on individual product page.